Terms of Service

Your agreement to use Afro Ubuntu TradeNet

Effective Date: 28 July, 2026 | Version 3.0

1

Introduction, Agreement & Scope

Welcome to Afro Ubuntu TradeNet Ltd. These Terms form a binding agreement between Afro Ubuntu TradeNet Ltd ("Afro Ubuntu TradeNet", "AUTN", "we", "our", "us") and the business or organisation using the Services ("Customer", "you" or "your").

What We Do

We provide an AI-powered B2B trade intelligence platform connecting informal and semi-formal African Traders with FMCG brands, NGOs, and fintech partners through:

  • • Digital insights and analytics
  • • Ethical data use and AI recommendations
  • • WhatsApp-based onboarding and communication
  • • Trade intelligence dashboards

Agreement to Terms

By accessing or using our website, platform, WhatsApp onboarding service, analytics dashboards, or related services (collectively, the "Services"), you agree to be bound by these Terms of Use and Terms of Service ("Terms").

  • •You accept these Terms when you create an account, click to accept them, connect an approved messaging channel, access a dashboard or otherwise use the Services.
  • •The Services are supplied for business purposes only. A person accepting these Terms for an organisation confirms that they have authority to bind it.
  • •These Terms should be read with our Privacy Policy, Ethical AI & Data Use Policy, any order form, data processing agreement and other terms expressly incorporated into the contract. If an order form conflicts with these Terms, the order form prevails for that conflict.
  • •You are responsible for complying with laws that apply to you in every country where you access or use the Services.

If you do not agree, you may not use the Services.

Definitions

  • • AI Features means machine-learning, predictive, computer-vision, language-processing, recommendation, scoring or other automated or AI-assisted functions.
  • • Customer Data means data, content, images, messages, documents and records submitted to or collected through the Services for the Customer.
  • • Output means a report, forecast, recommendation, score, classification, extraction, match or other result generated through the Services.
  • • Personal Data has the meaning given by applicable data-protection law.
  • • Platform means our websites, portals, dashboards, APIs, WhatsApp-enabled workflows and related systems.
  • • Services means the Platform, AI Features, support and any related products or services we supply.
  • • Third-Party Service means software, networks, platforms or services supplied by another provider, including cloud, communications, analytics and payment services.
2

Eligibility

Age Requirement

You must be 18 years or older to use the Services, and use the Services on behalf of a legitimate business or organisation, not for personal consumer use.

Business Use Only

You confirm you have the authority to bind your organisation to these Terms. We may require reasonable checks to verify identity, authority, business status or compliance.

Authority

You must provide accurate information, keep it updated and protect credentials and verification links. You are responsible for activity carried out through your account, except to the extent caused by our breach. Tell us promptly about suspected unauthorised access.

3

Services We Provide

Trader Onboarding

  • • WhatsApp integration and communication
  • • SMS-based data collection
  • • Web portal access
  • • Multi-language support

Trade Analytics

  • • Stock tracking and inventory management
  • • Pricing trends analysis
  • • Demand forecasting
  • • Market intelligence reports

AI Credit Profiling

  • • Non-traditional trade data scoring
  • • Ethical credit assessment
  • • Risk profiling for lenders
  • • Financial inclusion insights

Partner Services

  • • Data insights for FMCGs
  • • NGO impact measurement
  • • Fintech integration support
  • • Pay-per-insight access

Service Updates

We may modify, improve, replace, update or discontinue the Services for operational, technical, legal, security, or commercial reasons at any time. We will provide reasonable notice for material changes that affect your use of the Services. Pilot, preview or beta features may be incomplete, may change and may be withdrawn. Do not rely on them for critical decisions unless we expressly agree otherwise in writing. Service descriptions are not a guarantee that every feature will always be available in every country, language, device or channel.

4

Acceptable Use

You agree NOT to:

Prohibited Activities
  • Do not use the Services unlawfully, fraudulently, deceptively or in a way that harms people, communities, markets or systems.
  • Do not upload false, misleading, or harmful data. This includes content you do not have the right or lawful basis to use; infringe intellectual-property, privacy or confidentiality rights; or submit malicious code.
Technical Restrictions
  • Reverse-engineer, copy, or interfere with our AI models, APIs, or systems. This means do not probe, bypass or defeat security, access controls, rate limits or safety measures; scrape at scale without permission; or reverse engineer except where law expressly permits.
  • Do not breach applicable laws, including data protection, trade compliance, and anti-corruption regulations. This means do not use the Services for sanctioned, prohibited or restricted trade, bribery, corruption, money laundering, trafficking or other criminal activity.
  • Do not use Outputs as the sole basis for unlawful discrimination, exploitative pricing, denial of essential services or a significant decision about a person without appropriate legal basis and safeguards.

Ubuntu Principles

We encourage use that embodies Ubuntu philosophy - "I am, because we are". Use our Services in ways that benefit not just your business, but the broader trading community.

5

Account Registration & Security

Your Responsibility

You are responsible for maintaining your account credentials securely

Report Issues

Notify us immediately of any unauthorised use or security concerns

Account Actions

We may suspend or terminate accounts for security reasons or Terms violations

Security Best Practices

  • • Use strong, unique passwords
  • • Enable two-factor authentication when available
  • • Regularly review account activity
  • • Don't share credentials with others
  • • Log out from shared devices
  • • Report suspicious activity immediately
6

Data Ownership & Rights

Your Data Ownership

You retain ownership of all data you provide to our Services. We respect your data sovereignty and Ubuntu principles of collective benefit. As between the parties, the Customer retains its rights in Customer Data. The Customer grants us a limited, non-exclusive licence to host, copy, transmit, analyse and otherwise process Customer Data only as needed to provide, secure, support and improve the Services, comply with law and exercise our rights under the contract.

Processing License

By submitting data, you grant Afro Ubuntu TradeNet a non-exclusive, royalty-free, worldwide licence to:

  • • Process and analyse your data for delivering Services
  • • Create anonymised insights for community benefit
  • • Generate AI recommendations and forecasts
  • • Improve our platform and algorithms

  • Personal Data is not owned in the same way as intellectual property. We process it only as permitted by applicable law, our Privacy Policy and any data processing agreement.
  • • The Customer is responsible for providing required notices and obtaining any lawful basis, permission or consent needed for Customer Data it supplies.
  • • We may create and use statistics or information that has been effectively anonymised so that individuals are not identifiable. We will not attempt to re-identify anonymised information.
  • • We may share information with authorised service providers and partners as described in the Privacy Policy.

What We DON'T Do

  • Sell personal or business-identifiable data
  • Share data without proper consent
  • Use data beyond stated purposes

Policy Compliance

All data usage complies with our:

  • Privacy Policy
  • Ethical AI & Data Use Policy
  • • Applicable data protection laws

  • Controller and Processor Roles

    Depending on the activity, AUTN may act as a controller, joint controller or processor. Where we process Personal Data solely on a Customer’s documented instructions, the parties should enter into an appropriate data processing agreement.

7

AI-Assisted Decisions

Important Disclaimer

AI recommendations are for informational purposes only and should be used alongside human judgement. We provide insights to support your decision-making, not replace it. AI Features may produce incomplete, inaccurate, outdated or contextually unsuitable Outputs. You must review Outputs before relying on them. We may monitor and test AI Features for performance, safety, security, bias and misuse. We will use Personal Data for model improvement only where we have a lawful basis and have provided appropriate information.

Any risk, eligibility or credit-related Output is an input for an authorised lender or decision-maker. AUTN does not guarantee that a person will receive finance and does not itself make a lending decision unless expressly stated.

AI Services Include

  • • Demand forecasting and trends
  • • Inventory optimization suggestions
  • • Credit scoring and risk assessment
  • • Market opportunity identification
  • • Pricing recommendations

Your Rights

  • • Request explanation of AI decisions
  • • Appeal automated recommendations
  • • Request human review for significant decisions
  • • Opt out of certain AI processing
  • • Access to decision-making criteria

Your Responsibility

You remain fully responsible for all business decisions made using our AI recommendations. Always consider your specific circumstances, local market conditions, and seek professional advice when needed. Unless we expressly agree otherwise, Outputs are decision-support information and are not financial, credit, legal, tax, regulatory or professional advice. Where an automated decision about an individual has legal or similarly significant effects, the responsible controller must provide required information and safeguards, including a way to make representations, challenge the decision and obtain human intervention. You must not represent an Output as certain, independently verified or human-authored when that would be misleading.

8

Fees & Payment

Payment Terms

    Fees, billing periods, taxes, usage limits and payment dates are set out in the applicable order form or pricing page.

  • • Fees follow your subscription or per-insight agreement
  • • Payments are due per the agreed billing cycle
  • • Unless stated othwerwise, all fees are exclusive of VAT and other applicable taxes, non-cancellable and non-refundable except where law or the contract requires otherwise
  • • Payment methods: Bank transfer, card, mobile money

Late Payments

Late payments may result in service suspension after 30 days. We'll provide advance notice and work with you to resolve payment issues. We may suspend paid Services for overdue undisputed sums after reasonable notice.

Price Changes

Prices may be updated with 30 days' written notice. You can choose to:

  • • Accept the new pricing
  • • Downgrade your service level
  • • Cancel your subscription

Ubuntu Pricing

Our pricing reflects Ubuntu values - fair, transparent, and designed to support the growth of Africa's informal trade community.

9

Intellectual Property

Our Intellectual Property

All platform content, AI models, software, and branding are owned by Afro Ubuntu TradeNet, including:

  • • AI algorithms and models
  • • Platform software and interfaces
  • • Trademarks and branding
  • • Analytics and reporting tools
  • • Documentation and training materials
  • We and our licensors own the Services, software, designs, models, documentation, trade marks and related intellectual-property rights.

Usage Restrictions

You may not copy, modify, or distribute our IP without written consent. This includes:

  • • Reverse engineering our AI models
  • • Copying our software or interfaces
  • • Using our branding without permission
  • • Creating derivative works
  • • Sublicensing to third parties
  • Nothing transfers ownership of our models, methods, system prompts, software, aggregated know-how or underlying technology.

Permitted Use

Subject to payment and compliance, we grant the Customer a limited, non-exclusive, non-transferable, revocable right to use the Services during the contract term for its internal business purposes. You may use our Services as intended for your business operations. For any other use cases or integration needs, please contact us for proper licensing arrangements. The Customer retains rights in its original inputs. Subject to third-party rights and these Terms, the Customer may use Outputs generated specifically for it. Similar Outputs may be generated for others. Feedback may be used by us without restriction or payment, but we will not identify the person who gave it without permission.

10

Confidentiality

Mutual Protection

Both parties agree to protect each other's confidential information, including:

  • • Business strategies and plans
  • • Technical specifications
  • • Customer data and insights
  • • Financial information
  • • Proprietary methodologies
  • We use appropriate technical and organisational measures proportionate to the risks, but no system can be guaranteed completely secure. Each party must protect the other party’s confidential information, use it only for the contract and disclose it only to people who need it and are bound by appropriate duties.

Exceptions

Confidentiality obligations don't apply when disclosure is:

  • • Legally required by court order
  • • Necessary for regulatory compliance
  • • Already in the public domain
  • • Independently developed
  • • Authorized by the disclosing party
  • Confidentiality does not cover information that is public through no breach, already lawfully known, independently developed or lawfully received from another source. A party may disclose confidential information where required by law, where legally permitted giving advance notice where reasonably practicable.

11

Compliance & Cross-Border Data Transfers

Your Compliance Obligations

You must comply with applicable laws in your jurisdiction, including:

  • • Data protection and privacy laws
  • • Trade and import/export regulations
  • • Anti-money laundering requirements
  • • Tax and financial reporting obligations
  • • Consumer protection regulations
  • • Competition and antitrust laws
  • • Industry-specific regulations
  • • Local business licensing requirements
  • Each party must comply with applicable anti-bribery, anti-corruption, sanctions, export-control, competition, modern-slavery and anti-money-laundering laws. We may block or report activity where reasonably necessary to comply with law, protect users or prevent fraud.

Cross-Border Data Transfers

Data transfers outside the UK, EU, or your jurisdiction will use appropriate safeguards:

  • • Standard Contractual Clauses (SCCs)
  • • Adequacy decisions where available
  • • Binding Corporate Rules
  • • Explicit user consent
  • • Local data residency options
  • • Transfer impact assessments
  • • Additional technical safeguards
  • • Regular compliance monitoring
  • You must not use the Services for prohibited goods, restricted persons, embargoed destinations or transactions that require an authorisation you do not hold.

12

Limitation of Liability

Service Disclaimer

The Services are provided "as is" without guarantees of uninterrupted operation. While we strive for high availability and accuracy, technology systems can experience downtime or errors.

Liability Limitations

To the fullest extent allowed by law, we are not liable for:

  • • Indirect or consequential damages - Neither party is liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, goodwill or business opportunity, except where such exclusion is prohibited by law.
  • • Loss of profits or business opportunities
  • • Data loss or corruption
  • • Third-party service interruptions
  • • Business decisions based on our recommendations
  • We do not warrant uninterrupted or error-free operation, that all defects will be corrected, or that an Output will achieve a particular commercial result. Market, inventory, demand, pricing and risk forecasts are inherently uncertain. Past patterns do not guarantee future outcomes. The Customer remains responsible for business, lending, procurement, pricing and operational decisions made using the Services.

What We Do Guarantee

  • • Good faith effort to provide reliable services
  • • Prompt response to technical issues
  • • Transparent communication about problems
  • • Compliance with data protection laws
  • • Fair treatment under Ubuntu principles
  • We will provide the Services with reasonable care and skill. Except as expressly stated, the Services and Outputs are provided on an “as available” basis.

Maximum Liability

Our total liability to you for any claims arising from these Terms or your use of the Services shall not exceed the amount you paid us in the 12 months preceding the claim. Our total aggregate liability arising from the Services in any 12-month period is limited to the fees paid or payable by the Customer for the affected Services during that period, or £1,000 if the Services were free, unless an order form states a different cap. The cap does not apply to fraud, fraudulent misrepresentation, death or personal injury caused by negligence, breach of confidentiality or data-protection obligations to the extent a cap is unlawful, or any other liability that cannot be limited by law. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

13

Termination

We May Suspend or Terminate Your Access If:

Terms Violations
  • • Breach of these Terms
  • • Violation of acceptable use policies
  • • Fraudulent or illegal activity
Payment Issues
  • • Failure to pay fees
  • • Disputed or reversed payments
  • • Expired payment methods
Risk Management
  • • Risk to our systems
  • • Harm to partners or users
  • • Security concerns

Your Right to Terminate

You may terminate your account at any time by:

  • • Contacting our support team
  • • Either party may terminate as set out in an order form. If no term is stated, either party may terminate on 30 days’ written notice.
  • • Either party may terminate for a material breach not remedied within 14 days after written notice, or immediately for insolvency where law permits.

Data After Termination

Upon termination:

  • • You can export your data (30 days)
  • • We'll delete your data per our retention policy
  • • Anonymised insights may be retained
  • • On termination, access ends and unpaid sums become due. We will handle Customer Data under the Privacy Policy, data processing agreement and documented retention schedule.
  • • Clauses intended by their nature to survive termination, including confidentiality, intellectual property, liability, payment and general provisions, continue to apply.
14

Force Majeure

Events Beyond Our Control

We are not liable for delays or failures in performance caused by events beyond our reasonable control, including:

Natural Events
  • • Natural disasters and extreme weather
  • • Earthquakes, floods, or fires
  • • Pandemics or health emergencies
Human Events
  • • Government restrictions or sanctions
  • • Civil unrest or political instability
  • • Internet outages or infrastructure failures

Our Commitment: During force majeure events, we'll communicate transparently about impacts and work to restore services as quickly as possible while ensuring user safety.

15

Pilot & Beta Services

If You Participate in a Pilot or Beta Programme:

You're helping us build better services for Africa's trade community. Here's what to expect:

Service Quality

The Services may contain errors or be incomplete as we test and improve features

Feature Changes

We may limit, suspend, or discontinue pilot features without notice as we iterate

Data Usage

Data collected during pilots may be used for testing, analysis, and product improvement

Ubuntu Pilot Principles

All pilot data usage follows our Privacy and Ethical AI policies. Your participation helps improve services for the entire African trade community - embodying "I am, because we are".

16

Third-Party Tools Disclaimer

Third-Party Integrations

Our Services may integrate with third-party platforms to provide you with seamless experiences. The Services may interoperate with providers such as:

  • • Meta/WhatsApp Business API
  • • SMS gateway providers, Email
  • • Payment processing services
  • • Cloud storage platforms, Microsoft Azure
  • • Mapping and location services
  • • Analytics and monitoring tools
  • • Communication platforms
  • • Financial service APIs
  • Their own terms and privacy notices may apply.

Important Disclaimer

We are not responsible for:

  • • Interruptions in third-party services
  • • Changes to third-party terms or pricing
  • • Discontinuation of third-party platforms
  • • Third-party data breaches or security issues
  • • Performance or availability of external services
  • • Third-party policy changes affecting functionality
  • This does not exclude responsibility we cannot lawfully exclude. You authorise us to exchange Customer Data with a Third-Party Service when you enable or request the integration.

Our Commitment

While we can't control third-party services, we carefully select partners who share our values and will work to minimize disruptions when external issues occur.

17

Governing Law & Dispute Resolution

Governing Law

These Terms are governed by the laws of England and Wales.

Any legal proceedings will be subject to the exclusive jurisdiction of the English courts, unless prohibited by your local consumer protection laws.

Dispute Resolution Process

1 Negotiation: Direct discussion to resolve issues
2 Mediation: Independent mediator assistance
3 Court Proceedings: Formal legal resolution

Ubuntu Approach to Disputes

We believe in resolving disputes through dialogue and mutual understanding, reflecting Ubuntu values. Our goal is always to find solutions that benefit both parties and strengthen our community relationships.

18

Changes to These Terms

Amendment Process

We may amend these Terms with 30 days' notice via:

  • • Email notification to your registered address
  • • Prominent notice on our website
  • • In-platform notifications
  • • WhatsApp message for active users
  • • Updated version posted with change log
  • • Clear highlighting of material changes

Acceptance of Changes

Continued use of the Services after changes means acceptance of the new Terms. We'll always clearly communicate what's changing and why.

If You Disagree

If you don't agree with changes, you may terminate your account before the changes take effect. We'll help you export your data during this period.

19

Indemnification

Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Afro Ubuntu TradeNet, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

Your Actions
  • • Your use or misuse of the Services
  • • Violation of these Terms
  • • Your data or content submissions
  • • Your business operations and decisions
Third-Party Claims
  • • Infringement of intellectual property rights
  • • Breach of confidentiality or privacy
  • • Regulatory violations in your jurisdiction
  • • Harm to other users or partners

Mutual Protection

This indemnification is mutual - we also commit to defending you against claims arising from our gross negligence or willful misconduct in providing the Services, reflecting our Ubuntu values of shared responsibility.

Process and Cooperation

For any indemnification claim:

  • • We'll provide prompt written notice of any claim
  • • You'll have the right to control the defense with qualified counsel
  • • We'll cooperate reasonably in the defense
  • • No settlement without mutual written consent
20

Service Level Agreements

Service Availability Commitments

99.5%
Platform Uptime
Monthly average
99.9%
API Availability
Core services
24/7
WhatsApp Service
Automated responses

Support Response Times

Critical Issues 2 hours
High Priority 8 hours
Standard Requests 24 hours
General Inquiries 48 hours

Data & Backup Guarantees

  • Daily automated backups
  • 99.99% data durability
  • 4-hour recovery time objective
  • Multi-region data replication

SLA Credits and Remedies

If we fail to meet our SLA commitments, you may be eligible for service credits:

10%
Credit for 95-99.4% uptime
25%
Credit for 90-94.9% uptime
50%
Credit for <90% uptime
21

Enhanced Trade Compliance

International Trade Compliance

Our Services facilitate cross-border trade across Africa. You must comply with all applicable trade regulations:

Export Controls
  • • US Export Administration Regulations (EAR)
  • • EU Dual-Use Export Regulation
  • • UK Export Control Regulations
  • • African Continental Free Trade Area (AfCFTA) rules
  • • Country-specific export licensing requirements
Import Compliance
  • • Customs documentation and declarations
  • • Product safety and quality standards
  • • Phytosanitary and health certificates
  • • Import licensing and permits
  • • Anti-dumping and countervailing duties

Sanctions and Restricted Parties

You warrant that you and your trading partners are not:

  • • Listed on any sanctions lists (OFAC, EU, UN, etc.)
  • • Located in sanctioned or embargoed territories
  • • Owned or controlled by sanctioned entities
  • • Engaged in prohibited activities
  • • Subject to asset freezing orders
  • • Designated as terrorist organizations

Our Compliance Measures

Automated Screening
  • • Real-time sanctions list checking
  • • PEP (Politically Exposed Persons) screening
  • • Adverse media monitoring
  • • Trade route risk assessment
Documentation Support
  • • Trade documentation templates
  • • Compliance checklists by country
  • • Regulatory update notifications
  • • Expert compliance consultation

Compliance Violations

We reserve the right to:

  • • Suspend Services immediately upon detection of compliance violations
  • • Report violations to relevant authorities as required by law
  • • Terminate accounts of non-compliant users
  • • Freeze transactions pending compliance verification
  • • Cooperate with law enforcement and regulatory investigations
22

Currency and Payment Policies

Multi-Currency Support

We support multiple African currencies to facilitate local trade:

West Africa
  • • Nigerian Naira (NGN)
  • • Ghanaian Cedi (GHS)
  • • CFA Franc BCEAO (XOF)
  • • Sierra Leonean Leone (SLL)
  • • Liberian Dollar (LRD)
East Africa
  • • Kenyan Shilling (KES)
  • • Ugandan Shilling (UGX)
  • • Tanzanian Shilling (TZS)
  • • Ethiopian Birr (ETB)
  • • Rwandan Franc (RWF)
Southern Africa
  • • South African Rand (ZAR)
  • • Botswana Pula (BWP)
  • • Zambian Kwacha (ZMW)
  • • Malawian Kwacha (MWK)
  • • Mozambican Metical (MZN)

Exchange Rate Policy

  • Rates updated every 15 minutes during business hours
  • Sourced from multiple tier-1 financial data providers
  • Rate locks available for confirmed transactions
  • Spreads clearly disclosed before transaction

Payment Methods

Mobile Money

M-Pesa, MTN Mobile Money, Airtel Money, Orange Money

Bank Transfers

Local and international wire transfers, SWIFT

Digital Wallets

PayPal, Skrill, local digital payment platforms

Cards

Visa, Mastercard, local debit/credit cards

Pricing and Billing

Subscription Billing
  • • Billed in your local currency when possible
  • • Monthly or annual billing cycles available
  • • Automatic currency conversion for unsupported currencies
  • • VAT/GST calculated based on your location
Pay-Per-Insight
  • • Transparent pricing in local currency
  • • Bulk purchase discounts available
  • • Credit system for prepaid insights
  • • No hidden fees or currency conversion charges

Currency Risk and Volatility

Important Notice: African currencies can be volatile. We implement several measures to manage currency risk:

  • • Hedging strategies for major currency pairs
  • • Regular pricing reviews in high-volatility periods
  • • Force majeure provisions for extreme currency events
  • • Alternative payment arrangements during currency crises
  • • Transparent communication about currency-related changes
23

Data Localization Requirements

Regional Data Centers

We maintain data centers across Africa to comply with local data residency requirements:

Primary Data Centers
  • Lagos, Nigeria - West Africa hub
  • Nairobi, Kenya - East Africa hub
  • Cape Town, South Africa - Southern Africa hub
  • Cairo, Egypt - North Africa hub
Backup Locations
  • Accra, Ghana - West Africa backup
  • Kigali, Rwanda - East Africa backup
  • Casablanca, Morocco - North Africa backup
  • London, UK - International backup

Country-Specific Data Residency

Strict Localization

Data must remain in-country:

  • • Nigeria (NDPR requirements)
  • • South Africa (POPIA compliance)
  • • Kenya (Data Protection Act)
Regional Storage

Data stored within region:

  • • Ghana, Senegal, Côte d'Ivoire
  • • Uganda, Tanzania, Rwanda
  • • Botswana, Zambia, Zimbabwe
Flexible Storage

Cross-border transfers allowed:

  • • Mauritius, Seychelles
  • • Morocco, Tunisia
  • • Other countries without specific laws

Data Protection Compliance

Local Compliance Officers
  • • Nigeria: Lagos-based DPO
  • • South Africa: Cape Town-based Information Officer
  • • Kenya: Nairobi-based Data Controller
  • • Ghana: Accra-based Data Protection Officer
Regulatory Registrations
  • • NITDA (Nigeria) registration
  • • ODPC (Kenya) notification
  • • DPA (Ghana) registration
  • • SAHRC (South Africa) notification

Your Data Rights by Country

Your data protection rights vary by country. We ensure compliance with the highest applicable standard:

  • Access: Request copies of your data
  • Rectification: Correct inaccurate information
  • Erasure: Delete your data (right to be forgotten)
  • Portability: Transfer data to another provider
  • Restriction: Limit processing of your data
  • Objection: Opt out of certain processing
  • Complaint: File complaints with local authorities
  • Compensation: Seek damages for violations

Cross-Border Transfer Safeguards

When cross-border transfers are necessary, we implement appropriate safeguards:

  • • Standard Contractual Clauses (SCCs)
  • • Binding Corporate Rules (BCRs)
  • • Adequacy decisions where available
  • • Explicit consent for specific transfers
  • • Transfer Impact Assessments (TIAs)
  • • Additional technical safeguards
  • • Regular compliance monitoring
  • • Immediate notification of any breaches

Contact Us

Questions about these Terms or need support? We're here to help.

Ubuntu Support Promise

We respond to all inquiries within 48 hours and approach every interaction with Ubuntu principles - "I am, because we are". Your success is our success.


Terms Effective Date

Effective Date

28 July, 2026

Version

3.0

Last Updated

28 July, 2026

Previous versions: Available upon request. We maintain a complete history of changes to ensure transparency and accountability in our Terms evolution.